Overview
This Privacy Policy explains how STF Commerce Pty Ltd trading as Get Stiffy ("we", "us", "our") collects, uses, stores, and discloses your personal information when you visit getstiffy.co, create an account, or make a purchase.
By using our website, you consent to the practices described in this policy. We may update this policy from time to time — any changes will be posted on this page with a revised effective date.
What We Collect
We collect the following categories of personal information:
Information you provide directly:
- Name, email address, phone number, and delivery address when placing an order or creating an account;
- Payment details (processed securely via our payment gateway — we do not store full card numbers);
- Communications you send to us via email, contact forms, or customer support;
- Account preferences and marketing opt-in choices.
Information collected automatically:
- IP address, browser type, device information, and operating system;
- Pages visited, time spent on site, referring URLs, and click behaviour;
- Cookies and similar tracking technologies (see Section 5).
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping and delivery;
- Communicate order updates, shipping notifications, and delivery confirmations;
- Provide customer support and respond to enquiries;
- Manage your account and order history;
- Send marketing communications (only where you have opted in — you can unsubscribe at any time);
- Improve our website, product offerings, and customer experience;
- Detect and prevent fraud or unauthorised transactions;
- Comply with legal obligations and resolve disputes.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:
- SSL/TLS encryption on all pages and during all transactions;
- PCI-DSS compliant payment processing;
- Restricted access to personal information within our organisation;
- Regular security reviews and updates.
While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Order records are retained for a minimum of 7 years for tax and legal compliance;
- Account information is retained while your account remains active;
- Marketing preferences are retained until you opt out or request deletion;
- Website analytics data is retained in anonymised/aggregated form.
You may request deletion of your account and personal data at any time (see Section 8).
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or outdated information;
- Request deletion of your personal data (subject to legal retention requirements);
- Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us;
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, contact us at hello@getstiffy.co. We will respond to your request within 30 days.
Discretion Promise
We understand the sensitive nature of our products. Get Stiffy is committed to absolute discretion in every aspect of our service.
- All orders are shipped in plain, unmarked packaging with no logos or product references;
- Bank and card statements will show STF COMMERCE — not "Get Stiffy";
- We will never disclose what you purchased to anyone;
- Customer support emails are sent from a neutral-looking address;
- We do not contact you by phone unless you specifically request it.
Third-Party Links
Our website may contain links to third-party websites (e.g. brand manufacturer sites, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
This website is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that a minor has provided us with personal information, we will delete it immediately and cancel any associated orders.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. For significant changes, we may notify you by email. Your continued use of the website following any changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, data access requests, or complaints:
- Email: hello@getstiffy.co
- Website: getstiffy.co
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.