Terms &
Conditions

Acceptance of Terms

Welcome to Get Stiffy, operated by STF Commerce Pty Ltd ("Get Stiffy", "we", "us", "our") at getstiffy.co. By accessing our website, browsing our catalogue, creating an account, or placing an order, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any other policies referenced herein.

If you do not agree to these Terms in full, you must not use this website or purchase any products from us. These Terms constitute a legally binding agreement between you and Get Stiffy.

These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits any rights you may have under Australian Consumer Law.

Age & Eligibility

You must be 18 years of age or older to access this website, view its content, or place an order. By using this site, you represent and warrant that:

• You are at least 18 years of age;
• You are legally permitted to purchase adult products in your jurisdiction;
• You will not permit any person under 18 to access your account or any content on this website;
• All information you provide to us is accurate, current, and complete.

We reserve the right to refuse service, cancel orders, or close accounts where we reasonably suspect the above criteria are not met. Get Stiffy does not knowingly sell to minors. If we become aware that a minor has placed an order, we will cancel it and issue a full refund.

Products & Descriptions

Get Stiffy sells adult pleasure and kink products intended for use by consenting adults. Product descriptions, images, dimensions, and specifications are provided in good faith and are as accurate as reasonably possible. However:

• Colours may vary slightly due to photography lighting and your device's display settings;
• We reserve the right to change product specifications, discontinue products, or adjust pricing at any time without prior notice;
• All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

We make reasonable efforts to keep stock levels accurate, but availability is not guaranteed. If an item you order is out of stock, we will contact you promptly to offer an alternative, backorder, or full refund.

Orders & Payment

Placing an order on getstiffy.co constitutes an offer to purchase. Your order is accepted and a contract formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including where:

• A product is incorrectly priced due to a technical error;
• We suspect fraudulent activity;
• Payment cannot be verified or processed;
• We cannot fulfil delivery to your location.

Payment is due in full at the time of checkout. We accept major credit and debit cards, PayPal, and other payment methods displayed at checkout. All transactions are processed securely via our payment gateway provider. Get Stiffy does not store your full card details.

Shipping & Delivery

We ship Australia-wide and to New Zealand. All orders are dispatched in plain, unmarked packaging with no external branding, logos, or product descriptions visible on the outside.

• Standard domestic shipping is via Australia Post or a comparable courier. Estimated delivery times are 2–7 business days depending on your location;
• Express shipping options are available at checkout for an additional fee;
• NZ delivery timeframes vary and are estimates only;
• Delivery timeframes are not guaranteed and may be affected by carrier delays, public holidays, or events outside our control;
• Risk of loss or damage passes to you upon delivery to the address specified in your order.

You are responsible for providing an accurate delivery address. Get Stiffy is not liable for orders delivered to incorrect addresses provided by the customer. Where an order is returned to us due to an incorrect address or failed delivery, we will contact you and may charge a re-delivery fee.

For NZ orders, you are responsible for any customs duties or import charges applicable in New Zealand.

Returns & Refunds

We want you to be completely satisfied with your purchase. Our returns policy operates in accordance with Australian Consumer Law.

Change of mind returns: Due to the intimate nature of our products, we are unable to accept returns for change of mind on items that have been opened, used, or removed from sealed packaging. Unopened items in original sealed packaging may be returned within 14 days of delivery for a store credit or exchange. Return postage costs are at the customer's expense.

Faulty or damaged products: If you receive a product that is faulty, damaged, or significantly different from its description, you are entitled to a remedy under Australian Consumer Law. Please contact us at hello@getstiffy.co within 7 days of receiving your order with a description and photos of the issue. We will offer a replacement, repair, or full refund at our discretion.

Non-returnable items:

• Opened or used adult toys, lubricants, or any product that contacts the body;
• Downloadable or digital products;
• Gift cards or store credits.

To initiate a return, contact us at hello@getstiffy.co before sending anything back. Items returned without prior authorisation may not be accepted.

Privacy & Discretion

Get Stiffy takes your privacy seriously. We collect and handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Full details are set out in our Privacy Policy.

• We will never sell your personal information to third parties;
• Your order history and account details are stored securely;
• All orders are shipped in plain, unbranded packaging;
• Billing descriptions on bank statements will not reference this website or its nature;
• We use industry-standard SSL encryption for all transactions.

By creating an account or placing an order, you consent to us using your contact information to process and fulfil your order. You may opt out of marketing communications at any time.

Intellectual Property

All content on getstiffy.co — including but not limited to the Get Stiffy name and logo, website design, text, product photography, graphics, and copy — is the property of STF Commerce Pty Ltd or its content suppliers and is protected by Australian and international copyright law.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. You are permitted to view, print, or download content for your own personal, non-commercial use only.

Third-party brand names, product names, and trademarks referenced on this website remain the property of their respective owners.

Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use this website if you are under 18 years of age;
• Use automated tools to access or collect data from this website without our written consent;
• Attempt to gain unauthorised access to our systems, accounts, or data;
• Submit false, misleading, or fraudulent information in any order or communication;
• Use the website or products for any unlawful purpose;
• Resell products purchased from Get Stiffy without prior written agreement.

We reserve the right to suspend or permanently ban accounts that violate these conditions, without notice and without refund.

Limitation of Liability

To the maximum extent permitted by law, Get Stiffy's total liability to you for any loss or damage arising from your use of this website or products purchased from us shall not exceed the amount you paid for the relevant product(s).

Get Stiffy is not liable for:

• Indirect, incidental, special, or consequential loss or damage;
• Loss of income, profit, business, or data;
• Personal injury arising from misuse of a product;
• Delays or failures caused by events outside our reasonable control;
• Any harm resulting from failure to follow product instructions or safety guidance.

Nothing in these Terms excludes, restricts, or modifies any right or remedy implied or imposed by legislation (including Australian Consumer Law) where to do so would be unlawful.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is intended to limit or exclude any consumer rights you hold under Australian Consumer Law or any equivalent state or territory legislation.

Changes to Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or website operations. The updated Terms will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

We recommend checking this page periodically. For material changes, we may notify registered customers by email.

Contact

For any questions, concerns, or disputes relating to these Terms or your order, please contact us:

• Email: hello@getstiffy.co
• Website: getstiffy.co

These Terms and any dispute arising from them are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.